FAQ

Please read the following frequently asked questions and answers before submitting a contact form entry. Many of your questions should be answered here.

I can't find my PDF download

Purchase on Payhip? (MY pattern store) - Email contact@payhip.com 

Purchase on Fat Quarter Shop? - Email service@fatquartershop.com 

Always include your order number, name and email address, etc. when requesting new downloads or addressing order issues so your order can easily be accessed. Both sites host one or more of my patterns and will deal with customer service issues like download troubles or payment issues themselves.

I don't want to use PayPal

Unfortunately for the time being, my handmade shop and pattern shop only accept PayPal as forms of payment. The great thing is... you can use a card, bank account, or PayPal balance as payment and its one of the safest ways to shop online. All purchases are protected!

Again, if any payment or download issues arise on Payhip or Fat Quarter Shop please email them directly. I do not handle the payment process personally. (see emails above)

I don't understand a pattern

If you're having trouble, feel free to email me at hilltopcustomdesigns@gmail.com - please be specific with the pattern name, and step number(s) you're struggling with and I'll do my best to help you.

Please allow me 24-48 hours to respond throughout the week. 
I am unavailable on weekends and U.S. holidays.

I'd like to collaborate

Im always open to collaborations with designers, companies, and small business of all sorts! Please see my collaboration page for more info.